Personal Item Policy

At Tice & Co. Designs, we value the trust our clients place in us to enhance their personal items with bespoke embroidery. To ensure the best quality and customer satisfaction, we have established the following policy regarding accepting personal items for embroidery:

Item Condition: Personal items must be clean, free of stains, and in like new condition. We reserve the right to decline items that are excessively worn, damaged, or unsuitable for embroidery.

Material Suitability: Not all fabrics or materials are suitable for embroidery. We will assess the item’s material and determine whether it can support our embroidery techniques without damage.

Common suitable materials include cotton, linen, and certain blends. Delicate fabrics (e.g., silk, tulle) may require special handling or may not be accepted.

Liability Waiver: While we take the utmost care in handling personal items, embroidery involves the use of needles and machines, which carry inherent risks of damage. Customers must sign a liability waiver acknowledging these risks before we begin work on personal items.

Pre-Approval Process: Customers must submit items for approval before any work begins. This can be done by providing detailed photographs of the item.

Design Limitations: Some designs or placements may not be feasible due to the item’s size, structure, or material. We will provide design recommendations based on the item’s characteristics.

Turnaround Time: Embroidering personal items may require additional processing time due to the unique nature of each piece. We will provide an estimated completion date at the time of acceptance.

No Returns or Refunds: Once embroidery is completed on a personal item, we cannot reverse the work or offer refunds. Please ensure all design details are accurate and approved before work begins.

Items Not Accepted: For hygiene and safety reasons, we do not accept used items for embroidery.

By following this policy, we aim to provide quality embroidery and excellent customer service while protecting the integrity of your cherished items. If you have any questions or special requests, please contact us directly so we can work together to discuss further details and create custom pieces that will be cherished for years to come!

Thank you for choosing Tice & Co. Embroidery and Design for your embroidery needs!